Issues

How do I change the account on an issue?

›

How do I get the Slack link for an issue?

›

How do I hide empty groups in issue views?

›

What's considered a Ticket?

›

How to delete messages?

›

How do I create proactive issues from the Pylon UI?

›

How do I merge issues?

›

How do I view issues that I'm following?

›

What is the default date range for issues on the Issues page?

›

How do I add attachments to email tickets?

›

How to Bulk Edit and Close Issues

›

How do I create a view for issues for a certain user?

›

How to send custom follow up messages for CSAT surveys

›

Using Grammarly with Pylon

›

What do the card colors and red dots mean in the Issues view?

›

How do I raise a ticket with my upstream vendor?

›

How do I change the title of an issue?

›

How do I track historical conversations in Pylon?

›

How do I use issue groups to manage multiple issues?

›

Where is the Issue Activity Log in the new Pylon view?

›

How do I customize the Kanban board layout?

›

What happens when I link a Pylon issue to a task?

›