Slack

How do I go from a customer thread in Slack to the issue in Pylon?

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How do I enable ticketing in Slack?

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What are Slack Tickets?

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How do I unlink a Slack channel from Pylon?

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What is the difference between linking Slack to Customer, Community, and Internal Accounts?

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What if I accidentally selected the wrong channel type when adding the Pylon app to a Slack channel?

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Can Pylon track or manage Slack Direct Messages (DMs)?

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Updating your profile picture in Pylon

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How to invite the correct Pylon bot to a Slack channel

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How to tag Slack User Groups in Pylon

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How to Re-authorize the Slack integration

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What is the difference between the Integration user and Viewer role?

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How do I connect a new Slack workspace?

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Can I configure Slack integration to only create tickets from @mentions?

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How do I automatically invite team members into my customer Slack channels?

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How do Slack private channels and threads work in Pylon?

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How do I allow Slack messages from bots/apps to be pulled into Pylon?

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Why do customers receive a message from Pylon when joining a connected Slack channel?

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