Engineering / IT Tasks & Resources

Last updated: January 13, 2026

Here are common tasks that require an Engineering or IT resource to assist in the setup of Pylon.

Chat Widget Setup

  • Embedding the chat widget into your app (setup docs)

    • Setting custom issue fields during chat widget intake (docs)

    • Explicitly associating issues with an Account based on Account ID (Step 4 in the Setup Docs)

Support Email Forwarding

  • Enabling email forwarding for your support emails (docs)

  • Support for custom domain (configured within Pylon here)

    • Sending emails from Pylon from your support email

Custom Domain Setup (KB & Customer Portal)

  • Knowledge Base Custom Domain Setup (docs)

  • Customer Portal Custom Domain Setup (docs)

User Access

  • SSO / SCIM (configured within Pylon here)

    • Reach out to your Pylon POC if you do not see an "SSO" section here!

Integrations

  • OOTB integrations (docs)

  • API docs (docs)

  • Custom embedded apps (docs)