How to spin up a new Pylon instance - External

This article helps you to create a new Pylon instance and describes what you have to do to make it work.

• Create a new slack workspace

  • Reach out to the Pylon team, requesting a new instance for the new Slack workspace

• You will receive an invite to join a new shared slack channel: Accept this invite from your new workspace.

• The Pylon team will ping you once the set up is completed.

• You can now log into your new Pylon instance using the new Slack workspace.

You should do the following things once you have access to your new instance. This is a completely new instance, so there won't be any old tickets, any integrations or automations.

• Rebuild your setup from your old instance (Triggers, SLAs, Integrations, etc.)

  • Make sure to cut integrations in the old instance before trying to connect in the new one

• Create new shared slack channels with all your customers and add Pylon to it.

  • This will automatically populate the account and associate it with the right slack channel in Pylon. You can also add accounts through the Pylon interface.

• Hook up all other sources such as email etc.