Send Microsoft Teams messages as yourself in Pylon

Connect your Microsoft Teams account to Pylon so that replies to Teams channel conversations appear from your own Microsoft identity instead of a shared bot account or integration user.

Before you begin

Your Pylon administrator must set up the Microsoft Teams integration.

1. Install and configure the Microsoft Teams integration in Pylon.

2. Grant Microsoft administrator consent for the integration.

For more details on how to set up the Teams integration, please reference the setup guide.

Connect your Microsoft Teams account

1. In Pylon, open Integrations → Microsoft Teams.

2. Find the Connected account section.

3. Click Connect Account.

4. Sign in with the Microsoft account you use for Teams.

5. Review and accept the requested Microsoft permissions.

6. After returning to Pylon, confirm that your account displays as Connected.

Use the Microsoft account associated with your Pylon profile. An account that is already connected to another Pylon user cannot be connected again.

What happens after connecting

When you reply to a supported Microsoft Teams channel conversation from Pylon:

• Your message appears as sent by your Microsoft Teams identity.

• Users who haven’t connected an account continue using the existing bot or integration-user behavior.

This applies to supported Teams channel conversations. Microsoft Teams chats continue using the existing bot behavior, and Teams reactions are currently view-only in Pylon.