Customizing the Chat Widget and Entry Points

Customizing the Chat Widget

You can customize several aspects of the Chat Widget through the Chat Configuration settings:

• Chat bubble and window colors

• Custom organization logo (displayed when the chat window is open)

• Welcome message

• Module order within the chat window

Creating Custom Entry Points

While the default chat widget icon cannot currently be customized, you can create your own custom entry points to launch the chat. This gives you more flexibility in how users access support.

Implementation Steps:

1. Add your own custom help button or link in your application (e.g., in the navigation bar or settings page)

2. Use the JavaScript API to trigger the chat when clicked:

// Basic chat opening
window.Pylon("show")

// Opening chat with a pre-populated message
window.Pylon("showNewMessage", "How can I help you today?")

Advanced Usage

You can customize the chat experience further by:

• Changing the chat bubble position

• Opening the chat based on user context or specific pages

• Pre-populating messages based on the user's current location in your app

• Creating multiple entry points with different pre-populated messages