Including KB article links in Slack resolution messages

When a knowledge base article is created or updated from a Slack request, you can configure the resolution message to include a link to the relevant article. This helps users easily access the documentation that was created based on their request.

Configuring the resolution message

To include the KB article link in the Slack resolution message, use the following variable in your message template:

{{article_url}}

For example, you could set up your resolution message as:

Your request has been resolved! You can find the related knowledge base article here: {{article_url}}