How to test Pylon outside of customer channels

Last updated: March 12, 2026

To test the Slack / Teams to Pylon ticket creation process without affecting existing customer channels, follow these steps:

  1. Create a new test channel in your Slack / Teams workspace.

  2. Invite your personal email address (e.g., a Gmail account) to this channel as a single-channel guest.

  3. Enable Pylon in the test channel.

  4. Use your personal email account to send messages in the channel, simulating customer interactions.

Why use a personal email?

Using a non-work email address is crucial for this test because:

  • It helps Pylon differentiate between vendor and customer messages.

  • Only messages from accounts recognized as customers will initiate Issues in Pylon.

Remember: Messages sent from your work account will not create tickets, as Pylon recognizes these as vendor communications.

By following this method, you can safely test the Slack / Teams to Pylon integration without impacting your actual customer interactions or existing channels.