How do I view SLA metrics by week in Analytics?

Applies to: Analytics → SLA

The default SLA summary tiles show one aggregate value for the selected date range. If you want a weekly view within a month or another date range, use the SLA trend charts instead of the summary tiles.

To see SLA metrics by week, open a Time to First Response or Time to Resolution chart in Analytics → SLA, then edit the chart and set the time range you want. For the X-axis, use Issue Creation Time and set it to display as Weekly.

This gives you a week-by-week trend for the selected period. You can also change the aggregation shown on the chart, such as median or p90, depending on which SLA view you want to monitor.

Use full-week date ranges when you want cleaner week-over-week comparisons.