Can I add users to Pylon if they don't have my company's domain?
Last updated: November 26, 2025
Pylon currently uses Slack authentication, Google authentication, or Microsoft SSO to manage user access. This means users must meet the following requirements to access Pylon:
Be a full member of your Slack workspace (not a guest)
Have a valid Slack account with access to your workspace
OR
Have a Google workspace with your company domain that they can use to authenticate
Have a Microsoft/Office 365 account with your company domain that they can use to authenticate
If they satisfy the requirements, you should be able to send them a direct invite from your Users page, either by selecting their Slack user or typing in their email.
When adding users to Pylon, you will only see full Slack workspace members listed as available options. If you cannot find a user in the list, type in their email to invite them directly via. email.