Connecting Microsoft Teams with a service account

On the Teams tile in the Apps Directory, you will see a new section at the top of the page which is currently required for sending messages to Shared channels in Teams. Reach out to the Pylon support team if you do not see these settings available.

1. Click 'Grant admin consent' which will take you to the Microsoft auth flow

2. Select an Azure AD admin account to establish the connection > check the 'Consent on behalf of your organization' checkbox and accept when prompted

3. Once admin consent is granted, you'll be taken back to the Pylon Teams app page

   

4. Click 'Authenticate integration user' which will again take you to the Microsoft auth flow.

   Note: the user you use for this step is the user that will need to be added to each of your Shared channels. This user must also have a paid license of Microsoft Essentials ($4/month) or higher. This user can also be changed later by disconnecting and reconnecting accounts from the Teams integration page in Pylon.

   If you purchase or assign a license after the integration user is connected, you may need to disconnect and reconnect the integration user's account within Pylon to pick up the license.

5. Select your service account user and finish the authentication flow.

   

Ensure the user from step #5 is in your connected Shared channels. Messages will post as being from that user but will display the name of the Pylon user that sent the message on the Adaptive Card in Teams.