Overview of Offerings

Last updated: May 26, 2026

Pylon offers three paid services to help you get up and running. Here's a quick breakdown of what each covers.

	Data Migration	Implementation Package	Professional Services
What it is	Move historical, closed, tickets and KB articles from your old platform into Pylon	Guided onboarding with expert best practices and weekly check-ins	Custom-scoped engagement for complex needs, defined by a Statement of Work
Best for	Teams migrating off a previous support platform who want their ticket history preserved	Teams that want structured support during setup — from discovery through go-live	Larger customers with complex rollout requirements
Pricing	Volume-based (number of tickets / articles)	$1,000 (Standard) $5,000 (Hightouch)	Talk to your Pylon rep
Not included	Open ticket cutover (customer-managed); setup guidance	Hands-on configuration — you own your instance	Custom integrations · Managed services

These offerings are independent and can be combined. For example, a Data Migration can be purchased alongside an Implementation Package. To discuss what's right for your situation, reach out to your Pylon representative.

Learn more: Data Migration · Implementation Packages