How do I rename the Pylon Slackbot?

Last updated: January 13, 2026

When Pylon is enabled in a customer channel, the customer will see that @Pylon was added to the channel. You can rename the bot so that instead it shows @[YourCompany Support] was added to the channel instead.

To rename:

  1. Click this link

  2. Select your Slack Workspace at the top right

    image.png

  3. In the Bot User section click "Edit" and rename to whatever you'd like customers to see when you add the bot to the channel

    image.png

If the above does not work for you follow the instructions below

  1. Click Add Apps in the sidebar

  2. Find and click Pylon

  3. Click the About tab

  4. Click Configuration

  5. Scroll down to the section called Bot User and click Edit

  6. Set the bot name to whatever you'd like. You cannot change the bot logo.