Different ways to change your org name in Slack

Last updated: October 31, 2025

image.png

3 ways to change name in Slack (Screenshots above are referenced below):

  1. Logo of Pylon support bot (Hightouch logo in this case): https://app.usepylon.com/settings/workspace

  2. Name of the support bot ("Hightouch Support" name): App Directory > Slack > Bot name

  3. @Support Bot that customers can use to create a ticket (@Uni Corn): Slack > Apps > Pylon > About > Configuration > Bot User > Edit