Data Migration from HubSpot Service Hub

This guide will help you migrate your data from HubSpot Service Hub to Pylon. Talk to your AE about a data migration to make sure that we cover what you are looking for.

This migration will bring over the tickets in a closed state, meaning neither you or the customer can reply on these tickets from Pylon.

For the overall process, see 📄 Migrating your Data to Pylon

Self-service option: If you do not want to use Pylon’s guided migration service, you can export HubSpot tickets and import them with Pylon’s import API endpoints instead.

What we'll need from you

To get started with your migration, we’ll need the following:

• Admin access to your HubSpot account

• Your users should already be invited to Pylon

• An idea on what you want to bring over, we recommend only bringing over custom fields that you are going to use going forward.

• Definitions for which ticket pipelines or inboxes you want to migrate

Supported Fields