Data Migration from Freshdesk

This guide will help you migrate from Freshdesk to Pylon. Talk to your AE about a data migration to make sure that we cover what you are looking for.

This migration will bring over the tickets in a closed state, meaning neither you or the customer can reply on these tickets from Pylon.

For the overall process, see 📄 Migrating your Data to Pylon

What we'll need from you

• Provide your Freshdesk domain (ie https://domain.freshdesk.com)

• Send us your API token. How to obtain your Freshdesk API Key:

  • Click on your profile picture on the top right and select Profile Settings.

  • On the right pane, click on the View API key option and complete the captcha verification.

  • Copy-paste this as required to authenticate third-party solutions.

  • Take a look at Freshdesk documentation for more details.

• Your users should already be invited to Pylon

• An idea on what you want to bring over, we recommend only bringing over custom fields that you are going to use going forward.

• Definitinos for what objects / data you want to migrate

Supported Fields