Data Migration from Zendesk
Last updated: April 28, 2026
This guide will help you migrate from Zendesk to Pylon. Talk to your AE about a data migration to make sure that we cover what you are looking for.
This migration will bring over the tickets in a closed state, meaning neither you or the customer can reply on these tickets from Pylon.
For the overall process, see 📄 Migrating your Data to Pylon
What we'll need from you
Admin access to your Zendesk account
Your users should already be invited to Pylon
An idea on what you want to bring over, we recommend only bringing over custom fields that you are going to use going forward.
Definitions for which tickets/objects you want to migrate
Supported Fields (Data)
Zendesk | Pylon |
Customers | Contacts |
Tickets | Issues |
Groups | Teams |
Agents | Users |
Custom Fields | Custom Fields |
Tags | Tags |
Ticket Attachments | Issue Attachments |
Knowledge Base | |
Articles | Articles |
Categories | Collections |
Additional Considerations
Attachments on Zendesk ticket comments are migrated by default - there is no opt-in steup required.
Migrated attachments appear inline at the end of each comment in the issue thread rather than in a separate Attachments panel.