Context

When setting up a call recording integration with a team account where multiple team members have access to all calls, you may wonder if multiple team members should connect their accounts to trigger call tracking.

Answer

The recommended best practice is to connect just one team member's account for call tracking, even if multiple team members have access to all calls in your Fathom instance.

Here's why:

• Connecting a single account ensures consistent tracking and prevents duplicate call records

• The connected account should belong to a team member who has full access to all calls

• Other team members will still be able to view and access the call data through your team's Fathom instance