Data Migration from Help Scout

This guide will help you migrate from Help Scout to Pylon. Talk to your AE about a data migration to make sure that we cover what you are looking for.

This migration will bring over the tickets in a closed state, meaning neither you or the customer can reply on these tickets from Pylon.

For the overall process, see 📄 Migrating your Data to Pylon

What we'll need from you

• Help Scout SSO Access

• Your users should already be invited to Pylon

• An idea on what you want to bring over, we recommend only bringing over custom fields that you are going to use going forward.

Migrating your Knowledge Base? Please generate an API key for the Docs API

• Click "Profile" icon

• Select "Your Profile"

• Choose "Authentication" and click "API Keys"

• Locate and copy the "Docs API key"

Supported Fields