What is the difference between Admins, Members, and Integration Users?

Pylon offers two default user roles: Member and Admin. Each role has different permissions and access levels within the workspace.

Member Permissions

Members have access to most features of the platform.

Admin Permissions

Admins have additional capabilities beyond those of regular members. These include:

• Access to workspace-level settings

• Access to security settings

• Ability to install and uninstall apps

• Ability to publish knowledge base articles

• Ability to delete issues and accounts

• Access to powerful developer features like creating API tokens

• Permission to invite other users as admins

• Admin Permissions

Integration users

This third role you may see in Pylon labels all people whose names show up in Pylon (e.g.. they have responded to customer issues in Slack) but do not have access to Pylon web. We must represent these people as Pylon users for referencing throughout our web app, but they do not have Admin/Member permissions, hence this third role