What is included in the AI Assistants bundle?
Last updated: April 28, 2026
Feature | Docs | Description |
AI Article Generation | Generate templated articles from issue resolutions. | |
AI Trigger Conditions | Use AI conditions in the "IF" block in triggers. Use this to intelligently route issues between teams. | |
AI Autofill and AI Issue Suggestion | Automatically fill or suggest custom field values using AI | |
Ask AI | Ask questions across your data | |
Ask AI: Issue | Ask questions to help you resolve a specific issue | |
AI Reports | Intelligent custom digests sent straight to Slack, ex. top feature requests, customer sentiment summary, escalated issues. | |
Product Intelligence* | Automatically extract and organize customer feedback into feature requests to share with your product team. Note we may bundle this into a separate addon in a future release, as we continue to build this out | |
AI Issue Suggestions | Recommend related resources to help solve an issue, including other related issues or documentation | |
Common Topics & Knowledge Gaps | Surfacing commonly asked questions and which ones are missing from your knowledge base or Pylon connected resources (docs, files, etc) | |
Cursor Integration | Use Cursor from inside the issue copilot to help answer questions using context from your product codebase. | |
Message Copilot | Drafting responses to questions, changing tone of responses, translating responses, etc | |
Knowledge Base Copilot | Quick iterations on refining knowledge base content | |
Issue Anomaly Detection | Detect outages and major issues in real-time based on incoming issues | |
AI Issue QA | Grade issues against rubrics to make sure guidelines and process are being followed. | |
Issue Summaries | Always up-to-date summaries of issues for ticket handoff, sharing out to broader team, or easy ticket reviews | |
Issue Autotranslation | Automatically translate inbound and outbound message content from your native language to each customer's language | |
Knowledge Base Autotranslation | Keep article copies up-to-date in multiple languages automatically | |
Unlimited Training Data | Allow the AI to read from your Pylon knowledge base, any publicly accessible URL, or upload files. |