AI Agent Assignment Rules

Everything related to AI Agents starts with their assignment to an issue. It follows the same rules as assigning a human to an issue, think of it in the same way: If the Agent is assigned, the agent will work on the issue - if not, it won't. Analogy: assignment in Pylon works the same way as a normal assignment through triggers.

To ensure Agents are working on issues, go to AI Agent > Assignment and create a new assignment trigger:

Make sure that this toggle is "Flow enabled" toggle is on:

Other important facts/best practices about AI Agent assignment:

• Once the agent is unassigned from an issue, it will not be able to take any more actions on that issue

• AI Agents currently can't be assigned to issues coming from MS teams

• You can use the Reassign to team or Reassign to user actions within a Rubook to have the Agent route issues to the right people. For complex use cases, some customers might have a "Triage Agent" that is solely in charge of routing issues to the right user (or other AI Agent).