What is included in the Advanced / Enterprise plan?
Last updated: September 10, 2026
Feature | Docs | Description |
Customer Portal | A shared portal for ticket visibility between you and your customer. | |
Custom Analytics | Create custom charts and dashboards. | |
Data Warehouse Sync | Sync Pylon data directly to your data warehouse. | |
Microsoft Teams Integration | Ingest messages from Microsoft Teams channels and chats into Pylon. | |
Custom Roles | Fine grained access control for Pylon users. | |
Multiple Knowledge Bases | Create multiple distinct knowledge bases with separate content, styling, domains, etc. | |
Multiple Chat Widgets | Deploy multiple chat widgets with different configurations, styling, etc. | |
Message Redaction | Redact messages with sensitive data like PII. | |
Audit Logs | Comprehensive logging of user actions and system events. | |
SCIM | Automated user identity management across cloud-based applications and services. | |
SSO | Connect Pylon login with your identity provider. | |
Team SLAs | Set and track service level agreements by team. | |
Workforce Management | Advanced tools for managing team workload and capacity. | |
Custom Chat Widget Icon | Customize the chat widget bubble appearance. | |
BAA | Signing a BAA for HIPAA compliance. | |
Security Review | Access to our trust center with complete security certifications. | |
Dedicated CSM | Dedicated customer success manager on the Pylon team who will help with onboarding, best practices, continued feature updates, and more. | |
SLA Counting | Configure which statuses count towards your SLAs | |
Custom Objects | Bring in data types that is not natively supported (account/ contacts/ issues) | |
Active Handle Time | How long a teammate is actively working an issue | |
OOO Sync | Automatic Sync between Out of Office Google or Outlook Calendar update to Pylon so users are not assigned during their OOO |