Pylon supports two authentication methods for portal and knowledge base login for your customers - passwordless and JWT Single Sign On (SSO). These settings can be configured in the Workspace tab in your Pylon settings page.
Pylon requires that the users logging in must already be registered as contacts within Pylon, otherwise the login will fail.
Pylon has a setting to automatically create contacts using the user's email domain to match them to the appropriate account.
📄 Do contacts have to be created in Pylon to login to the portal?
Passwordless login
Our default authentication method allows users to input their email, and perform a no-password login using a one-time passcode sent to their email.
From there, they’ll be redirected to their customer portal only if they have access to the portal.
JWT SSO
With SSO, you can automatically log your users into the Pylon KB and Portal with no extra steps for your customers. See 📄 How do I set up JWT SSO for my customers? for more details.