How do I map Pylon issue fields to product ticketing system fields?

Last updated: February 23, 2026

Use case

Link Pylon issue fields to specific fields in your product ticketing system (e.g. Linear, Jira) to automatically populate the fields in your product ticketing system when creating product tickets from Pylon.

How to configure

  1. On the Integrations page, click into your connected product ticketing integration.

  2. Click on the Field setup tab and click 'Add Field'

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  3. Select the Pylon field and field in your product ticketing system to set up the mapping and click 'Save'

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This will only set the initial value of that field on the product ticket upon ticket creation. Updates to the Pylon field will not update the field value in your product ticketing system.