How do I hide the Chat Widget by default?

If you find that the chat bubble obscures important parts of your product you can instead default hide the widget, and have it pop up when a customer clicks on a native button in your app that you can design and place in a more appropriate location.

For example, this is how one of our customers allows customers to open the chat widget instead of always having the chat widget floating in the app.

Setup

On the settings page, toggle on the "Default Hide Chat Bubble"

Then you can show and hide the bubble via the chat javascript API. with the show and hide functions.

Unread Notifications

Because the chat is hidden, you may want to indicate in your app somewhere there are unread messages. We have a onChangeUnreadMessagesCount function that will fire whenever there's a new message so you can render a unread badge.