How do I assign a contact with a common email domain to an account?

When tickets come in from users with common email domains (like Gmail, Yahoo, Hotmail, etc.), they are not automatically assigned to an account. This is by design to prevent confusion and administrative issues that could arise from using free email domains as account domains.

Associating these contacts with accounts

To manually associate a contact using a free email domain address with a specific account:

1. Navigate to the Contacts page in your account settings

2. Find the contact you want to associate with an account

3. Click on their entry and assign them to the appropriate account