How does search work in Pylon?

Pylon offers three different search options, each with its own capabilities and limitations:

1. Issues View Search

When using the search function directly on the issues view:

• It searches the contents of issue messages

• Results are limited to tickets from the last 90 days

• This search is useful for quick lookups based on ticket content

2. Sidebar Search

For more comprehensive search results, use the search function in the left sidebar of the Pylon workspace:

• Searches the entire content of all tickets

• Provides more complete and accurate results

• Accessible at https://app.usepylon.com/search

3. Command Search

To search across all objects in Pylon including accounts, contacts, issues, articles, and more as well as navigate to different pages in the app or run commands, use the CMD-K shortcut to bring up Command Search.

Best Practices

To ensure you find all relevant information:

1. Start with the command search for thorough results

2. Use the issues view search only for quick scans of recent ticket titles or initial messages