How do I integrate Telegram with Pylon?

Last updated: August 29, 2026

  1. Make a new telegram bot via https://telegram.me/BotFather

  2. Choose a name and username for your bot, this bot will send messages as fallback if the Pylon user has not connected their telegram account

  3. Update the bot's picture and description

  4. Disable privacy mode for the bot and ensure groups are enabled.

  5. Copy the provided API Token and Bot username

  6. Go to the Apps Directory page

  7. Click on Telegram app and hit Connect

  8. Paste your bot username and your bot token

  9. Telegram is now connected to Pylon. You can now connect your personal Telegram account with your Pylon account.

How do I connect users from Pylon to Telegram?

  1. Each user should connect their personal Telegram account on the Telegram Integrations page

    1. It will require you to input your Telegram phone number and authenticate by sending a code to your Telegram account

    2. If you do not receive a code, check the official Telegram chat inside any device where you are already signed in. Telegram usually sends the code as an in-app message to one active session instead of as an SMS. If you want Telegram to fall back to SMS, sign out of Telegram everywhere first, then resend the code from Pylon.

  2. This will allow the user to send messages from their Telegram profile through Pylon

  3. You can also map Telegram users to Pylon users on the users mapping tab. This will prevent Pylon from treating them as customer messages and won't create new issues for their messages. However, the user must connect to their Telegram account manually if they want to send messages through Pylon.

    1. For Telegram users that are not Pylon users, invite those users as Integration users to map those Telegram accounts to Pylon users. See here for more details.

How do I connect accounts to Telegram chats?

  1. Important: Connect your personal Telegram account on the Telegram Integrations page BEFORE adding the bot to any channels. If you add the bot to channels without having your Telegram account connected to Pylon first, the bot will be removed from those channels.

    1. It will require you to input your Telegram phone number and authenticate by sending a code to your Telegram account

    2. If you haven't connected your account yet and the bot was removed, either connect your Telegram account to Pylon in the app configuration, or have a different user who already has their Telegram account connected add the bot to the chats.

  2. Add Telegram channels you're part of to existing accounts.

  3. You can also create new accounts from Telegram chats via the "Add account" flow.

  4. The Telegram bot you created will automatically join the channel afterwards

    1. The Telegram bot will be promoted to an Admin by default since this is required from Telegram for the bot to handle reactions. Otherwise, Pylon will not receive up to date emoji reactions from users.

How the integration works