How to change the default sender email for responses

Last updated: August 29, 2026

Pylon lets you control reply senders in two ways: a user-level Default sending address preference and workspace-level inbox settings.

Change the sender for one reply

  1. Open the issue in email reply mode.

  2. Use the From dropdown above To.

  3. Select the sender address you want, then send your reply.

The selected sender is shown directly in the composer as Name (email address).

Choose how the default sender is pre-selected

  1. Open your profile settings.

  2. Find Default sending address.

  3. Choose one of these options:

    • Last used: Pylon pre-selects the address you most recently sent from.

    • Last message in thread: Pylon pre-selects the address used on the most recent message in that issue thread.

This setting controls reply behavior. It does not let you permanently pin one specific email address for every reply.

Workspace fallback behavior

Admins can set a workspace Default responding email as a fallback for reply threads that do not already have a sender identity. Users can still change the sender per message, so this is not a forced global reply address.

How these settings work together

  • You can always change the From address before sending a reply.

  • Inbox alias settings control the default sender name for an inbox, not a mandatory reply address for all issues.

  • Reply sender settings are separate from who appears in the To field.