How to change the default sender email for responses

Currently, there is no built-in setting to change the default sender email address for all new responses. However, you can manually change the sender email for each ticket, and the system will remember your preference for subsequent responses within that ticket.

Changing the Sender Email

1. Open a new ticket or response.

2. Locate the "From" field in the compose area.

3. Click on the dropdown menu or edit the field to change the sender email.

4. Select your preferred email address (e.g., your personal work email).

5. Compose and send your response as usual.

Once you've changed the sender email for a specific ticket, the system will remember this preference for all future responses within that same ticket thread.

Important Notes

• You will need to manually change the sender email for each new ticket you respond to.

• The system defaults to using the generic support email address (e.g., support@service.company.com) for new tickets.

• Your preferred sender email will be saved on a per-ticket basis, not globally across all tickets.