What keyboard shortcuts are supported?

Last updated: August 13, 2026

Pylon offers several keyboard shortcuts to enhance productivity when working with issues in the web app.

You can find all available shortcuts by clicking on your profile and clicking "Keyboard Shortcuts", or by pressing CMD+/ (Mac) or CTRL+/ (Windows).

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Available Shortcuts

Core Navigation & Actions

Command Palette

  • Cmd+K (Mac) or Ctrl+K (Windows/Linux) - Open command palette to quickly create issues and access other commands from anywhere in Pylon

Issue Navigation and Triage

  • j and k - Navigate between issues when an issue is already open

  • s - Select status

  • a - Select assignee

  • enter - Focus on the reply text area

  • esc - Exit out of a specific issue view

  • z - Snooze an issue

  • m - Bring up the macros menu

  • Shift+R - Collapse/expand the editor when writing a large message

Note: The j and k shortcuts only work for switching between tickets, not for navigating comments within a single ticket.

Bulk Selection (Dashboard)

  • Cmd+click (Mac) or Ctrl+click (Windows/Linux) - Select specific individual issues

  • Shift+click - Select a range of issues for bulk actions

Message Formatting

Issue Management

  • Delete — Delete key (fn + backspace on Mac) — Deletes the current issue after showing a confirmation popup

  • Shift + E - Close the current issue (previously 'E', updated to require Shift modifier to prevent accidental closures)

How to Use Shortcuts

To use issue-level shortcuts such as j, k, s, a, enter, and esc, open an issue in the web UI first. Pylon does not currently support using those shortcuts to focus or open issues directly from the issues list or board when no issue is open.

Note: Some shortcuts like Shift + E (close issue) require modifier keys to prevent accidental activation when navigating issues.

Additional Shortcuts when Drafting Message

``` Multi-line code block - type triple backticks at the beginning to create a code block that supports multiple lines (not applicable for email)

` Inline code - single backticks format code within a line (not applicable for email)

* or + for bullet point list

1. for numbered list

1. for numbered list
Tip: If you accidentally delete a number, backspace to the previous line and press Enter to recreate it automatically. Manually retyping numbers can create HTML formatting that causes lists to restart at 1 in Slack.

Note: Code block formatting is also available through the formatting menu within the editor.

> for block quote

Additional shortcuts are available when you hover over these below icons

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