How to install Cursor integration

Last updated: May 13, 2026

Use Cursor to investigate customer support issues directly from your codebase. When working on a support ticket, mention @cursor in AI Search to launch an agent that analyzes your code repository in context of the customer's issue.

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Before connecting Cursor to Pylon

  • Ensure your Cursor account is already connected to GitHub or GitLab and that you can successfully launch a code agent in Cursor. This verifies your repositories are accessible before integrating with Pylon.

  • Make sure you set your cloud agent settings on the account that will used for the integration.

  • If you don’t want the cloud agents to create pull requests, set the “Create PRs” option to “Never” in your Cursor cloud agent settings.

To connect Cursor to Pylon

  • Click "Connect" to begin the setup process. You must be a Pylon admin to configure Cursor for your organization.

  • Enter your Cursor API key. You can find this in your Cursor settings.

    • If you don't have a Cursor API key, press "New User API Key" to create a new key. Make sure to save the api key as you won't be able to get the value again after creating it.

  • Select a default repository for Cursor to analyze when investigating issues.

  • Choose a default AI model to use for code analysis.

  • Once connected, mention @cursor in AI Search while viewing an issue to launch a code investigation.