Whitelisting Requirements for Pylon Access

Last updated: May 8, 2025

If you need to whitelist Pylon's domains on your enterprise network to ensure access to the customer portal, here are the essential domains to allow:

Domain

Domain Purpose

*.usepylon.com

Main application and API endpoints

js-agent.newrelic.com

Performance monitoring

*.nr-data.net

Performance monitoring

*.sentry.io

Error tracking

Additional domains may be required for specific features, particularly for the chat widget functionality within the portal. Contact support if you need additional domains for your specific use case.

Adding Domains to Your Network Whitelist

Work with your IT team to add these domains to your network's allowlist. The exact process will depend on your organization's security infrastructure and policies.