Context

When using the Customer Portal, organizations may want their customers to have the ability to close their own tickets once their issues are resolved.

Answer

Yes, customers can close tickets in the Customer Portal. This functionality is enabled by default, but you must have at least one additional field/column visible in the Table Columns setting in Settings > Customer Portal > Issues Table.

When viewing a ticket in the Customer Portal, customers can change the ticket status through these steps:

1. Open the ticket in the Customer Portal

2. Look for the Issue Details section in the sidebar

3. Click the Status dropdown menu

4. Select "Closed" from the available options