How to do I prefill values in my ticket form?

Last updated: October 25, 2024

You can prefill values in your ticket form by encoding field values as URL parameters.

For example, you can add the query string ?subject=Issue+with+API to the end of your ticket form URL to automatically fill in the subject field in your form.

Any custom fields you have included in your form can be filled in by using the slug name of the custom field as the key and the desired value as the value. For example, for a Priority field in your form, you could add priority=urgent into your URL.

Chain values together with & - ....?subject=Issue+with+API&priority=urgent